8/10
Check in was less than desirable. We were given keys to a room that was already occupied and the people were in it. Suprised and shocked that customer and i walk back to the office together and the apologies happened. Then, we were told that the hotel was completely full. Since we had done a pre paid booking, I asked her to check the other room that was on the otherside. She was stil under the illusion that the it was already spoken for. Anyway, back and forth we went and finally she did what i told her to do and low and behold, that was the correct room and after that, things went fine.
Paul
Séjour en famille de 4 nuits