Exceptionally hot weather. Fan was provided but air conditioning unit was inoperative. We were told they were being changed. Hence rooms were stiflingly hot.
The rooms are tired and could do with an upgrade. Parking is ÂŁ10 on site, which is a little too much compared to other sites Best Western own. Food was lovely, good selection at breakfast.
An awful welcome. The hotel forgot to notify us that there was a fair ground in full flow in their carpark !
Receptionist explained that they were unaware of the issue ahead of the day.
As a result. The ÂŁ10 parking onsite became a ÂŁ25 fee in a public carpark.
Clumsy customer experience AT BEST! awkward walk with cases and more expence than planned.
Room was spacious and as advertised. Although aircom had been deactivated. Windows open to a continuous rumble of a fan.
A shame the finer details let down a lovely hotel.
Very nice hotel, friendly staff.car park ÂŁ10:00 for 24 hrs. Check in 3:00pm, you have to be off by 12:00 the next day, so only 21 hrs . A bit petty, but that's the only moan I have.
Gorgeous property, my room was stunning, had a free standing bath and sofa. Really lovely and not expected! Finding the hotel was a bit tricky, I used sandiford car park which is only ÂŁ1.50 to leave from midnight to 8am so my parking only cost ÂŁ3.
Very impressed will stay again!