The location was perfect, close to Hamilton buses, ferry and restaurants.
The hotel is charming but there is nowhere to walk or sit (like a lobby), mainly outdoors.
Overall we liked the hotel but there is definitely room for improvement, especially considering the price.
There was almost never anyone at reception. The text messaging system was left unanswered. We are not demanding ppl at all but we were lacking some basics very often, which shouldn't be.
They are supposed to provide complimentary water. We stayed 1 week and had our room done 3 times but they almost never replenished water and when we asked for some, it was always hard to find. They also never provided hand towels! We had to ask each time (thankfully we reuse the same towels a couple of days), otherwise this would have been so painful.
The room cleaning was inconsistent. Some put a liner bag in the trash, others didnt.
In the beginning we had no sheet under the comforter, one day someone added a sheet. One time they put a regular sheet on the mattress instead of a fitted sheet and it kept coming out all night.
Check in felt rushed with minimal info provided.
Need a better tea selection in the rooms (only English breakfast).
We ordered Clarabell pizza and the hotel was supposed to call us when it was ready but they didn't so we ended up with a cold pizza.
Overall it was missing that sense of belonging/warmth. We appreciated the afternoon snacks in the dome which came as a surprise since no one toldus atcheckin
