4/10 Fair
Dec 1, 2024
Not worth the price for what they provide
The room was big and nice, but that's about all I can say for it. There were two Apple TV-operated TVs in the room, but neither of them worked properly, and one day the wifi was out entirely and we couldn't access them at all. They also never cleaned our rooms or replaced the towels, after a couple days I asked for new towels and they said housekeeping was by request only, but no one told us that when we checked in and it wasn't in the welcome info. There's also no phone in the room so we had to go to the front desk for all these issues. When I did ask for fresh towels, no one got them for me, I was directed to go to the laundry room myself. Also the front desk phone number that we were sent ahead of time was out of service (the hotel had a new name and must have changed hands between booking and our trip, but no one ever reached out to tell us this). Also the restaurant did not have the hour advertised, which was not the only change since "rebranding" (e.g. the hotel we booked advertised a minibar, but no such thing was in the room). The pool area was nice, the room was nice, but they have a lot of work to do to justify the price. The bathroom didn't even have a towel rack.
Verified traveler
3-night trip
Verified Hotels.com guest review
