My stay was very noisy. Walls are paper thin. All we heard the entire stay was doors slamming, kids running up & down the hallway, people talking very loudly in their rooms. And to top that off, my pillows came out of the pillow cases slightly & I could see the naked pillow was dirty. So I checked all my pillows & they were all dirty. So disgusting & disappointing.
I stayed here in early April and had no issues at all. I went this past weekend and it was very busy due to tournaments, etc. When arriving, there was a long line for check in and only one person at the front desk was focused on that. Then I was given a room where the air conditioner wasnât working. I will give the staff credit for assigning me a new room, but it took a while for my new room to cool off and the lobbyâs a/c wasnât working. Itâs hard for people to spend their money in hotels that arenât fully up to par. Then people who booked double beds were told they would have to wait an additional hour after check in. I understand it being busy, but we already have to wait until 3 pm to check in. Another hour of waiting with no type of accommodation is not ok. I wonât be returning.
The room was not clean. It smelled like mold. The shampoo and conditioner were empty and the body wash was very close to empty. There was hair in the drain and on the walls. The carpet was filthy. We travel this area a lot and will not be staying in this hotel again nor recommending it for anyone. I work in hospitality so i know what to expect and this was not it.
I absolutely enjoyed staying at this hotel. The staff was nice it was very clean. Nice size rooms and it smelled fesh. I enjoyed the bar and the restaurant/cafe in the lounge area.