IntercityHotel Hamburg Hauptbahnhof

Séjour touristique. Hôtel pratique à coté de la gare centrale. Chambre spacieuse, accueil sympathique, et titre de transport offert durant toute la durée du séjour !

Très pratique d'accès lorsque l'on arrive en train tard le soir, l'Intercity appartient à un groupe présent dans le haut de gamme (Steingenberger) ce qui constitue un gage de qualité. Enseigne "Low Cost" du groupe, elle est intéressante car elle propose tout le nécessaire pour passer une nuit confortable. Le petit-déjeuner est certes un peu onéreux (17 Euros) mais correcte pour bien démarrer la journée.

I checked in around 10 at night and found the key card did not work. Had to go down to change the card. When entering the room, the desk lamp and safety box did not work. I called to report. The front desk staff simply told me to wait till the next day for any technician. So, not much could be done in the room with only the bed lamp and door lamp. These things should be checked before any guest checking in. She made me feel it was my fault arriving the hotel after their technicians staff had left. Strongly disappointed with the treatment I received from the hotel in this class.

Great front desk staff. Clean room. Stored my luggage for me while I went on a day trip. Free transit pass. Good value.

Great part of town, friendly staff but critical functions not working: 20-25 min wait on elevator on morning of check-out. Air conditioning not working from check-in to check-out despite several times contacting front desk and bath room lights in one of the rooms not working. They better find a new technical manager..