The customer service was very good, our room wasnât ready on time, but only a 30 minute difference. The room had everything you needed: full kitchen with supplies, washer and dryer, clean, TVâs⊠The view was beautiful, a major plus, but the place smelled really bad! as if it had been smoked, a lot! and the beds were awful, the mattress was extremely uncomfortable and weâre pushed against the wall; for two people it was pretty bad getting in and out of the bed. Overall I would give it 3-stars
Do NOT book at this hotel unless you want to end up leaving. We booked through hotels.com and checked in at 4:30. Their office closes at 5:00 (really?!), shortly after we got to the room my son began coughing due to the mildew smell, also my husband has an autonomic disorder and began feeling sick from the odor. We called hotels.com and then spoke to the property manager who was rude, not understanding at all (even if I provided a doctorâs note), and REFUSED to give us our money back for any of the nights at all despite us leaving and not staying at all. We are beyond furious, disappointed, and DO NOT recommend this place AT ALL. Zero stars!! We could have handled the place otherwise, however, it is definitely NOT like the pictures represent online. I have NEVER had an issue like this staying at any hotel or resort in the past in Myrtle Beach or surrounding areas; she needs some major training in customer service!!! đĄ
HORRIBLE EXPERIENCE Booked in May showed up couldnt get in room no one there no one would answer online message, texts or calls now refuse to refund our money because they said non-refundable well we didnt cancel and didnt not show up there was no one there to give us our room!!!!!
The condo is older but well maintained. We were a family of 6 and stayed comfortably in our 2 bedroom unit. Rooms were clean and beds comfy. Loved the screened in deck overlooking the marsh. Having teenagers, the location was great being a short walk to the beach and Garden City pier. Also, loved that the boys could fish off the private Seawatch boardwalk. We'll definitely stay there again and recommend to friends.
The front desk staff was very nice but we didnât last one hour in the room before we left and boooee another hotel. My son made a PB&J and when he out his plate in the sink with a dime sized dollop of jelly on it, roaches immediately swarmed it. The room also smelled funny and the overall cleanliness and upkeep of the premises was Disappointing for the money.
Clean comfortable rooms. All utilities and appliances worked perfectly. Quiet. Easy access and parking. Walk to pier and beach. Screened porch overlooking Murells Inlet
The rooms were good but not enough pots and pans some problems with the stove/ the light above the stove burned needs a little updating to the building.
Property had mold on the ceiling and smelled like it as well. We had to wipe off the mold from the ceiling/wall by the dining room table with bleach/mold killer and get air freshers as it was non-refundable. If that wasnât there is wouldnât of been a bad place for the price.
Arrived after an 11 hour drive. Check in went easily. Got to room- 2br, kitchenette, sitting area, balcony, w/d. Go to shower , but thereâs no shampoo. Thereâs dish soap in the kitchen and laundry pods w/washer/dryer, but no shampoo in br. Maybe maid forgot it? I go back to desk to ask for shampoo and am told, âYeah- thatâs not included. Thereâs a grocery store 4 miles up the road, or a quickie mart a short walk away- they might have something.â Last thing I want to do is go back out, but I do.
The place itself is situated on a salt marsh- quite beautiful honestly. My room was on first floor overlooking the pool. Good view of marsh still, but all the pool goers in their chairs facing my balcony was awkward to say the least. Inside the floor was clean, but had some warping. This structure has seen much better days. I brought my own pillow and was glad I did bc their pillows were not comfy. Key fob stopped working, but office was closed so I had no one to ask about it. Went out for a bite, and when I came back I was able to get key replaced. I would give this a 4/10 overall- the most points go toward the view.
We were there for Bike week! Great Location !! Just a short walk to the pier to get breakfast and right next door to Causeways! All the staff was friendly and helpful! We would definitely stay again.
It was disappointing at the cleanliness of the condo with the amount that was paid for a weekend stay. Iâm not sure if employees of The Seawatch clean the units, or if itâs a third party. Used baking sheet with crumbs in the kitchen. Dried coffee stains on countertop. My socks were disgusting after walking on the floor. Needs a deep clean.
We love it here and most definitely will be back. It was our second time there and its just as awesome as the first. Definitely want to shout out Kathy at the front desk and groundskeeper Al for being amazing and we felt like we were at home.
Terrible property!! I paid and rented over a year ago and when we arrived for vacation. The property managers did not have our reservation and had already over booked. This is after receiving a confirmation from Expedia. They basically said oh well nothing they could do and had to contact Expediaâs customer service which was awful to get my refund. Then had to scramble to find another place to have our vacation for basically double the price.