Pillows smelt of sweat towels had marks on
Staff very nice helpful
Room did not get cleaned even though we put the sign on door had to ask for clean towels
Shower head had black grunge coming out when switched on
Fan in bathroom and vents were filthy
In a desperate need of a refurbishment clean but shelves and desk very used desk has lost most of the pattern shelves edges breaking away wall need painting as the paint is coming of but the cleaners/staff are superb it keeping it to the best standard that could be achieved
A shabby example of a chain that appears to be racing to the bottom.
We were somewhat irked that although the hotel is located ON THE MOTORWAY, "parking had to be paid for as the room was not booked directly" - this was not stated anywhere.
Thankfully there was a Blue Badge space, although this was still chargeable.
The room was in dire need of refurbishment; we won't be returning to see if this happens.
Couldnât fault the place in terms of itâs all we were looking for and needed - weâd go back if we were doing a similar trip. The room was spacious and clean and the staff were very friendly. Close to a shop and a short drive to the town and about half an hour to Cardiff. Only fault was the place is in need of a bit of a face lift, but overall, very happy with the place.
We have been staying here for many years and the staff are always friendly and helpful. Our only dislike this time is they have started charging ÂŁ5 a night for parking which would have meamt an extra ÂŁ15 onto our stay. As we complained, did not see ir on our booking, Neal let us off with the fee this time but in future we shame have to pay. Sadly we my be using one of the other hotels in future.
We stayed here for three nights as we were travelling from Scotland for a funeral.
I emailed the hotel 2 days before out stay asking if early check in would be an option however I did not receive a response.
Given the long drive from up north I was aware that we would be arriving before check in so I made multiple attempts to phone the hotel to ask the aforementioned. Nobody answered.
We arrived at the hotel around 1300 hours so I headed in to see if we could check in early. The male that I spoke with was very abrupt and said this was not an option even despite me willing to pay for this.
We were told to return at 1430 and that they would maybe be able to give us access.
When we eventually got in the room we observed it to be very spacious which was nice.
However, the TVâs are in desperate need of an upgrade.
Okay for the price though having to pay extra for parking because I booked through a third party site wasnât welcomed especially as the service area was nowhere near any other parking so there is no option but to pay the ÂŁ5.00. If I had known, I would have spent the extra fiver or so on a nicer hotel.