Residence Inn by Marriott Los Angeles Westlake Village

Great place to stay

We enjoyed our stay. Rooms were great & so was the staff

Linda, Séjour en famille de 5 nuits, Début du séjour le 2 sept. 2021

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It was fine, the room was not ready when we arrived at 6:15 but we only had to wait about 10 minutes. The room itself was a bit run down, the couch cushion was torn but tucked in behind the couch so you couldn't really notice. All in all it was fine though. Really fun restaurant right next door.

Valerie, Séjour entre amis de 1 nuit, Début du séjour le 28 août 2021

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Disappointing

I would have expected more for a $200 a night hotel. The toilet wouldn’t flush unless you held down the handle down for 4-5 seconds. There was no luggage rack in the closet to place our luggage. The batteries needed to be replaced in the TV remote, half the time when a button was pressed, nothing would happen. Lastly, the toaster wouldn’t work and noticed there were other toasters in the hallways with notes on them stating they were broken.

Séjour de 2 nuits, Début du séjour le 5 août 2021

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GOOD STAY HOWEVER...

GOOD STAY HOWEVER...THE HALLWAY CARPETS NEED DEEP CLEANING. THE PARKING IN THE REAR IS A BIT LONELY AND SCARY. THERE'S A CEMENTARY RIGHT ACCROSS THE STREET. (DOESN'T BOTHER ME BUT FYI FOR SOMEONE THAT MIGHT BE BOTHERED BY THAT.)

Rogelio, Séjour en famille de 1 nuit, Début du séjour le 27 juil. 2021

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Worst Marriott Ever!

Extremely disappointed! I have stayed at numerous Marriott Hotels but this one was far the worst. I rented three rooms for three nights. The pool has a black dirt line around the entire pool and hot tub, broken furniture in every room, filth around sink, and the beds are hard. The hallways smell of urine. The staff turned off the pool lights without telling anyone who was currently in the pool area causing my husband to have multiple open wounds on his shin from running into the pool furniture in the dark. My grandson was rushed to the hospital in an ambulance after my daughter entered the wrong room using key access. How does a key card open multiple rooms? She clearly seen the green unlock light and heard it click. After entering that room she quickly apologized and closed the door not knowing her two year olds hand was stuck in the opposite side of the door. While crying and pleading the guest on the other side is only banging back on the door. His only response after opening the door was “who’s cleaning up this blood?” The breakfast was bland and the lady who staffed the area was rude on our first night. That rudeness discouraged us from using that service for the remainder of our visit. The majority of the staff was very pleasant but by far this stay was the worst I have had. I used the dishwasher in my room only to find out it flooded the entire counter and stove area soaking all our food. $1500 wasted only to go home with multiple injuries and stress.

Inga, Séjour en famille de 3 nuits, Début du séjour le 16 juil. 2021

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Great place

Great place. Nice staff. Quiet location. Comfortable and clean.

Jesse, Séjour en famille de 1 nuit, Début du séjour le 27 juin 2021

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The best thing there is is the warm attitude of the staff, the feeling of coming home

Irit, Séjour entre amis de 1 nuit, Début du séjour le 20 juin 2021

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When we got to our room We found out the microwave was not clean , some dishes weren’t properly clean, no trash can in the bathroom . We call front desk they send housekeeping to clean it the next day . 😞

Gerzahin, Séjour affaires de 8 nuits, Début du séjour le 14 juin 2021

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It was very friendly & extremely clean!

Séjour de 1 nuit, Début du séjour le 12 juin 2021

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Always a dependable experience

Séjour de 1 nuit, Début du séjour le 10 juin 2021

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