2/10
My reservation was "walked" the day before I was set to travel. The Hotel overbooked and apparently because I used a discounted service (Hotels.com), I was kicked out of my reservation. They offered a different Hotel but it did not meet the criteria that I wanted so I had to scramble to find a different Hotel. Very unprofessional. I booked my room 5 months in advance. The most recent bookings should have been the ones to go. Not even sure how this can happen. Will be more wary about using Hotels.com in the future. Definitely miscommunication between the two.
Tammy
Séjour de 3 nuits