We've stayed here many times; staff, pool, breakfast, location is always excellent. We stayed in a family suite this time and the mattresses were really hard, I kept waking up with aching hips. Our air conditioning was also not working and our room got up to 76 degrees. I was hoping someone could look at it but it was later in the evening and I was told they didnt have a room they could move us to. Usually a wonderful place, I do still recommend but it missed the mark this time.
Some of the staff were very welcoming (positive greetings, alert to happenings on property, etc) while others never said anything or even looked up to see who was walking through the door.
The chemical level in the hot tub was very high (strong odor and burning eyes for many).
They have strict quiet hours at 10pm which is appreciated to avoid the late night rowdiness that can happen but they do not even permit things like sitting and playing cards quietly in the breakfast area, etc. Overall great stay, convenient location
Everything was amazing, especially the great continental breakfast and the customer service. Special shout out to Drew and Donovan when we checked itâwhat a great experience to have them greet us and take care of us in such a professional and friendly manner. If weâre ever back in Wausau weâd stay here again!
Generally nice and very clean. Breakfast was better than most. Hot tub was nice, pool clean but cold. Bed was seriously too hard for me, but thatâs personal preference.
The manager on duty (Drew) and GM (Mary) were very irresponsible. Concerns, phone calls, and emails were not addressed. The manager on duty even argued and told me to go back to my room and be quiet. I would not recommend this specific establishment to anyone, especially if you are a person of color.