Les enfants de moins de 13 ans ne sont pas admis dans l'enceinte du spa, et les enfants de moins de 15 ans ne sont admis que sous la surveillance d'un adulte
Hotel was very clean and the staff was friendly. It was not over crowded and didn't have any issues with securing beach chairs and umbrellas or a spot at the pool. The grounds were well manicured and once you walked into the resort it was very peaceful and quiet. Beach is gorgeous!
The food was surprisingly delicious for resort food. Ordered room service every day. Particularly the chicken soup! Complimentary breakfast was above the standard free breakfast thatâs normally offered at resorts like this.Staff was friendly and the beach is better than the photos!
Wish I could give 5/5 stars but I can due to some customer service issues. Sabine was terribly rude and should not be in customer service. Literally rolled her eyes in my face, I will be emailing the property separately. Whitney wasnât as bad but she also really needs some customer service training. Besides that and the room issue with a broken fridge, non working lamps, and non working lock everything was great. The manager Arianna was great and upgraded us rooms after the room dilemma. EVERYONE besides the two mentioned were fantastic. So kind, upbeat, always smiling, and sooo good with my baby. Shout out to Roxy (Roxanne), Jane (red hair), Tyrese (beach attendant) and everyone else was fantastic.
Every single employee was friendly. Iâve never been to a place where the entire staff smiled throughout our stay. It is an incredibly well managed property. Everything is always in its place and all day-to-day activities are well coordinated. The resort restaurants were outstanding. The daily breakfast was outstanding (e.g., fresh squeezed OJ, omelette station). The beach is everything you dream about in the Caribbean. The pool area was inviting and calm. Off-site activities were well managed. Very upscale experience delivered in a low-key and friendly style.
The front staff (reception and main restaurant staff) were professional, courteous and efficient. The staff at breakfast were also lovely. The staff at the beach restaurants were utterly incompetent and the two male managers were rude and aggressive to both patrons and wait staff - really unpleasant. All the beach lounge chairs were lined up like sardines and there were an impossible number of screaming, ill-behaved, unsupervised children. Awful experience. And beach attendants and restaurant servers were constantly (and obviously) looking for tips - which just communicates that the resort is not adequately compensating staff. We couldnât wait to leave.
The entire stay was perfect. We love the place but the staff make it so special. You are treated like royalty. The beach staff especially Dyuane was incredible. He was a pleasure so sweet and knowledgeable. We feel blessed to have stayed there!!!
Amazing staff we were treated like royalty! Food was delicious, room was perfect, service on the beach was A1 chairs, food, drinks. Unforgettable we will be back. Expedia did so right by us!
10/10 cannot recommend this resort enough! The staff is super nice and friendly! The food was amazing! So many options for food and so many great restaurants nearby. Transportation was super easy. I loved that they came and cleaned our room twice a day. The beach is incredible. I didnt want to leave!
Beautiful property with an awesome pool and beach. The women staff at breakfast and around the pool/bar area were so friendly and amazing. The men that worked the beach hut were the complete opposite - miserable and very unfriendly. A lot of mosquitos in the rooms, would constantly hear buzzing in my ear when sleeping and wake up with tons of bug bites. Definitely the same tier as the ritz, seven stars or grace bay club.