Hampton Inn & Suites Omaha-Downtown

Overall, my stay was wonderful! Great customer service, a very nice clean room, great gym and pool areas in a beautiful area! I'll definitely stay here again.

Our stay was fine, but I called the day before to ensure a pack n play would be available, and was assured it was. When we checked in, they said they would deliver it in 20 min (didn’t happen). We asked again when we went out to early dinner, and they said it would be delivered. We got a couple hours later and still no pack n play. My husband went down to the desk because it was our child’s bedtime, and they said they would bring it up in 15 minutes (took 25 minutes). Also, we paid for a parking spot and when we were back from supper, all the spots in the lot were full. We had to park on the street. They said they would reimburse us the spot (I hope they do), but please pay attention to how many spots you have compared to how many spots you allow customers to book. Just frustrating after a busy day. Otherwise the hotel is clean and nice. I just hope they consider not making promises they cannot deliver.

The staff was amazing. The shuttle service was a huge bonus. I was sick and was able to get to Walgreens, grab food, and get back for a decent night’s sleep without a lot of fuss.

One of my top five experiences, maybe even THE top! Discovered after our stay that we were put in an upgraded room. I had paid for a standard king but was a little shocked to arrive in a double queen studio. It worked out for the best as I was originally planning to stay with my husband but he couldn't make it last minute so I took my sister instead. The room was HUGE and completely lovely with city views. The staff was courteous, attentive, and prompt. We didn't get to have breakfast as we woke up late, so can't comment on that, but everything else was 5 star. Definitely get the studio if you can, it's worth it!

It was good, the pool was a little loud for our 1year old but otherwise very enjoyable

Very unexpected to find out you have to pay to park and they do not validate. Should be noted parking is not included when you book the room.

All front desk staff were super friendly. Especially the one that works check out to 11. I should have got his name. We're coming in town again in a few weeks, and are definitely staying here.

Great hotel. The hotel and room was very clean. The staff was very friendly and helpful. They have a shuttle to take you to different locations within a 3-mile radius. The pool and hot tub was great! The kids had a lot of fun and I enjoyed the hot tub. You do hear some traffic at night, but it was to be expected, given the location.

It was just fine, although we had a big concern about the amount of water on the floor from the handicapped shower. Drain was a bit far away from water source.

This was the third year in a row that we have stayed at the Hampton Inn & Suites Downtown. Every stay is wonderful. The staff is very helpful, professional, and nice. It doesn't matter if you talk to the custodian or the manager, everyone is willing to make it the best experience.