Country Inn & Suites by Radisson, Pensacola West, FL

The hotel itself is great for the price. The check in however was less than exquisite. As I approached the counter I noticed there wasn’t anyone to check me in. 4 minutes later an employee finally peeped out from the back area. She asked if I had been helped yet. I informed her that I hadn’t. She then continues to say that she’ll go find someone to help me. After another 3 minutes and 2 other guests following me Amanda comes to the counter and answers a cell phone in the middle of checking me in. After a brief conversation she returns to check me in. She wasn’t very patient while I filled out a form while checking in. I found that that to be a bit disrespectful. The location of the hotel is centrally located and in a safe neighborhood. Housekeeping really pays attention to detail and are very courteous. Overall I’d rate the hotel around an 8.5.

The site conditioner was very loud and noisy. Bed was not comfortable at all. Tossed and turned all nite

No Fox News Channel in the rooms. How can they not offer the #1 cable news service? No breakfast due to Covid-19. That's okay but they shouldn't be charging what they are if they are not giving full service

The iorning board was dirty & had hair all over it. Bed covers were uneven like the sheets didn't fit & there was hair in the beds. With the pool being closed & their being no continental breakfast the price should definitely drop

Our front desk clerk, AJ was super helpful and accomdating with my reservation issues.

They didn’t never have towels pillows were very uncomfortable had to keep asking for tissue just not very comforting at all...

Impromptu trip. Chose this hotel (would usually never stay) bc it had good reviews & both of my normal stay locations were booked. Got to the hotel & After my card was swiped for the deposit the clerk stated “we don’t have breakfast or any other facilities open.” Ok fine Covid is still present so understandable. Got to the room & a few hours later the fire alarm starts blaring loudly out of nowhere severely startling my toddler daughter. I peak out the window & see no guests exiting so I assume a failed drill. I call the desk & ask is everything ok should we exit. The response was “everything is fine it was a glitch.” Went to relax & shower saw 1 small towel and 3 large towels and 2 medium size towels which I thought were small face towels. Went to shower discovered there were no face towels but no big deal used medium towels & decided I’ll get some in the morning. Went to the beach came back after several hours expecting clean room & fresh towels. There was 1 large towel only. I went in the hall saw a little boy vacuuming & asked him for towels & he said “down the hall.” My response was down the hall where. He got on his radio & called for someone SEVERAL times with no reply. I gave up & simply walked down the hall in the direction he indicated & saw/asked an older staff gentleman & he said you have to get it from your housekeeper while he walked toward the boy and said stay off the radio as if requesting assistance was an issue. I tracked down a “housekeeper” & asked for

Everything was absolutely perfect but when I booked I wasn’t informed that their pool, breakfast services, or spa was not open. I even called ahead of time asking if anything had changed due to COVID and I was told everything was the same. I understand the precautionary measures they took but I sort of felt mislead when we arrived and were told all of that was closed. Other than that 10/10 would stay again. It was perfect.

The accommodations were excellent. I have a bad back, but during my stay, I hardly had any pain due to the firmness of the mattress! Just one tiny complaint: my first morning, housekeeping forgot to replace used towels and left a dirty (used) sheet thrown on the sofa.

Was greaaaaaaaaat. The room the staff everything was wonderful even in the midst of this pandemic.