Antaris Cintermex

I booked way in advance, since I got here around 11am they wanted to charge me $25 for early check-in. I told them I could wait until my checkin time and they assured me my room would be ready. So I come back at 6pm, and they said they’re sold out and would upgrade me, omg it was suck a horrible messy room. When I go to complain a couple was checking in and gave them the same specifics of the room I had originally booked. I was upset, why did they lie, they said some sad excuse, has the Manager talk to me and got me my room that wasn’t available; the room didn’t have a remote, the phone no cord, no hair dryer, no tissues.... and the manager had “personally checked the room”... horrible customer service and even worse I asked for the general manager and it was him... 🙄

Hotel restaurant food very pricy. Good experience overall.

this hotel is usually a good bargain when there is not a large event, location is great for walking if you like parks.

Just from driving up and walking in there was construction and it smelled very bad. The reservations where wrong as I requested two suites with double beds and both rooms they gave me were one king bed and they couldn’t accomodate

Pool was dirty, room was very noisy

Nos robaron el bolso de mano de la cajuela del auto en el estacionamiento del hotel, el personal no nos quiso ayudar ni tampoco nos permitieron ver las camaras para ver quien abrio el carro y se llevó el bolso, no prestaron ayuda ni se ofrecieron a ayudarnos

The stay was very comfortable. The staff were extremely accommodating. I will stay there again upon my next visit

The rooms need maintenance and it looks like it might be short staffed when it comes to the cleaning staff.

It includes a living room, but they did not provided. It includes a mini-fridge and microwave but had to ask for it as the room did not have it. Ice-maker-machine was out of service. They cut the watter hours after I had to go to the airport with no advise due to maintenance. Wi-Fi was very, very poor. Very good location. Parking underground.

Hotel is kind of old. My aircon was not working and even I ask to be relocated they claimed the hotel was full. The room behind mine was under construction, so it was very noisy.