contacted the hotel a couple of days before arrival to discuss dietary needs as I have life threatening allergies.. great helpful response. But on arrival there was no food they put an emergency meal together which was tasteless and proteinless.. I told the waiter I couldn't eat.. I had a couple of mouthfuls .. and yet they still charged me ÂŁ22 for it.. because of the difficulty I was left weak as rice in bland tomato juice was all I had eaten all day.. so unable to argue at the time. I showed them the email sent as proof but they didn't care. If I had nothing in advance it would be my fault but I did so it is all on the hotel.
We enjoyed a one night stay at this hotel. The hotel staff were lovely & friendly. Rooms were of high spec with comfortable beds. Breakfast was typical buffet style. Plenty of space to park. Closest town was Wem where there were a few pubs.
Staff were great but that's about it. After checking in we went to our room, only to find no power in the bathroom. Very helpful person on the reception showed us where the fuses were to reset, which indicated it's happened before. Showered
Showerhead wouldn't stay upright so had to hold it. Also damage to the wall (a hole) in the bathroom that hadn't been fixed.
Breakfast is ok if you like a full English, but if you want anything else, it's very limited. Now we know why breakfast was a low additional extra.
Probably fine for a weekend if you're a golfer, but for anything else, try somewhere else
The hotel was fine. Rooms were nice and big, with tvs, nice amenities etc. but the beds and pillows werenât very comfortable. The biggest downside though was that the wifi was extremely unreliable, and there wasnât great service to even use our phone data. Couldnât stream anything, it constantly just stopped working or wouldnât load, and we literally gave up on trying and watched things we had already downloaded to our computer. This place is fine for a weekend if you want somewhere to crash but donât go there expecting to be able to do work or stream things.