Very friendly and helpful front desk, even checked us in a little early. The room was spacious, clean and fairly comfortable. I say fairly because both my wife and I found the futons to be quite firm. The bath products were outstanding! (Meet Tree). Iâm planning on purchasing some in Ginza before flying home. You pickup your amenities in the lobby and carry them up to your room. You remove your shoes before entering the front desk area. The staff are all very helpful and cheerful.
On entry to this hotel, I was greeted by a very agitated staff member. The problem was I had not seen the sign to remove my shoes. This is not a realistic expectation given some of us who are older have bonier feet. Soft indoor slippers need to be provided. In the room, the towels are ridiculously thin as were the tissues and the bed is too hard. The room is a good size for Japan. The breakfast could supply more Western food
We had a really good stay here. Would highly recommend to anyone in the area. The room was cozy, the public baths were great, the staff were super friendly, breakfast was awesome and to top it all off the staff spoke English very well which made checking a breeze.
Lovely hotel. Staff very welcoming and polite. Rooms are a decent size and equiped with everything you need.
We chose here because our purpose of the stay was to do the Nakasendo Trail. The reception staff were very helpful and provided us with maps in English.
My only issue would be that the bed was very hard. That said, that isnât an issue for everyone.