Espahotel Plaza Basílica

Good hotel, a but far from the subway station but some serious issue regarding the safety. Arround 4 am in the night, a fire started in the basement and the hotel was full of smoke. Smoke dectectors did not function at all. Instead of calling the phone in each room or checking the room, the staff let the firemen do the job (quite a while after the start of the fire, given the complete installation of the firemen and the quantitiy of smoke in the bedroom. This event, very unlikely, highlights the fact that the safety is not good there. The staff offers the possibility to change room at 5 am (to the ones with less smoke). However, no compensation have proposed to the customer. This feedback should not be taken as a general one, since, hopefully, a fire won't happen again there.

séjour pour affaires - hôtel accueillant mais à l'état un peu défraîchi (et même en travaux)

Hotel en travaux car serieux besoin de renovation, heureusement le management m'a changé de chambre, la 1ere avait vue sur terrasse avec gravats des travaux...(pour finalement avoir une belle vue sur la ville du 5e étage). J'ai apprécié d'avoir une chambre avec kitchenette et coin salon

Accueil à peine courtois, chambre assez grande mais difficile à chauffer un 31 décembre... Pas de souci majeur si ce n'est un sentiment général un peu "glacial"

Great location, very helpful staff, but the beds are uncomfortable. They did their best to try and remedy the situation but could not.