2/10 Médiocre
24 janv. 2025
Sharp / fradulent practices in the place.
The lady who runs the place appears to be a fradulent person.
She rented out my room even before I got to Southampton by 6pm because she repeatedly told me that I had no confirmation because I booked through a Expedia. Please find a summary of my email to her on 23/01/2025.
Dear Madam
It is obvious that you intentionally denied me the use of the hotel eventhough I had paid for two nights.
Yesterday being the first night which was 22/01/2025, when I got to the guest house at about 6pm ( Find attached a picture of the guest house ) I called your number and whoever responded told me I did not have a booking confirmed and despite all efforts to convince the person that I did even after giving him my names, he still insisted that I did not have a confirmed booking.
I eventually left as I was desperate to find a place for my wife and I to rest our heads.
I eventually spoke to you late in the night and I expressed my dissatisfaction.
You requested me to go to the App and cancel my booking which you had earlier claimed never existed.
You followed up with a text message saying you cannot allocate the room if I do not cancel it to which I responded to you by saying I do not know how to cancel it.
This morning I sent you an email informing you of my intention to use my room for the night left and which you responded by telling me you were asleep and would revert which you never did.
I sent you my wife's ID card as requested only for my wife to get to your guest house this e
Charles
Charles, séjour de 2 nuits
Avis voyageur Hotels.com vérifié
