Hello. I have booked Azur hotel Siofok 4 star suite- 48m2 for 4 nights in july On a arrival day we were given old smelly, small about 30m2 room with corridor toilet -with no lock, all wooden furniture whad marks' pill off wood, scraches on them ( have photos) sofa bed was uncomfortable with metal/ wood panels showing throught mattres, air condition was not working, when Maintnance person arrived-.- he showed us broken piece- but nothing was fixed, we end up having sweaty night, in the first rooom/ cortidor windows did not open- we had no air to breath in. Spider webs everywhere, dirty room.The bathroom had spa bath panels from both sides OFF THE WALL- literally off- we were scared to enter the bath in case all unit will fall down!Not sleeping well- we end up having wasted 2 days of our holidays!. I went to town to look for different hotels! Not easy task on saturday night in July! After speaking to manager - we got another room in the morning of the 16 th of July,( not suit - which wpaid for- just a room ) refurbished IN THE SIOFOK PREMIUM- much better!, on second night that was no electricity- again- no air conditioning- we end up not speeping well 2 nd night in the row! The houskeeping did not arrived and after 2 phone calls to front desk- still we had no towels/ shampoo/ made up beds!!! We paid for 4 star hotel !!! We have been charged 33 euros to be "upgraded" to refurbished room- for 300e a night you should do better. On other hand food and swimming pools-exellent!