Palazzo Savona

Bon emplacement; personnel aimable

The accommodation and staff were wonderful.

Helpful if you want a cheap place to stay however unfortunately the service we experienced was terrible. The woman who served us had a really bad attitude - not sure if it is because she had to stay late as we had a late check in which you pay extra for anyway but she never smiled, responded to our questions/requests e.g. turning on the air con begrudgingly. She also tried to charge me the rate of someone else's room which was 5x the cost of my room, and then tried to charge me for my room which I had already paid for. Aside from that, thankfully there was air con, it was close to everything in the city although a bit noisy from traffic below. They can store your luggage for an extra fee. The shared bathroom we had didn't seem very clean as the grouting was quite black (however other bathrooms looked quite new and clean). Regardless, if you need a bargain affordable place to stay, this does the job!

The receptionist Maria was very helpful and friendly, which made a big difference. The location was fantastic. There is only so much to expect of this characterful grand historic building at this very low price though. I realised closer to my travel date that I had booked a place with a shared bathroom, had to pay a supplement for a private bathroom key. There is also a charge for checking in after hours. Clean and conveniently located, saved by the most friendly and helpful Maria.

Once again, Hotels.com had to bail me out of an error I made when I first got to Napoli, Italy. I had booked a room in a not so nice area outside Napoli. The care agent got me in to Palazzo Savona at the last minute and I am so glad he found this for me. This is a very cute, clean, comfortable and newly renovated Hotel. The are is perfect, there are nice bars, eateries and grocery stores in the area. They also provided us with breakfast tickets for free breakfast at a bakery next door to the street the Hotel is on. I loved the Owner she gave us her cell number to call or text if we needed anything. The bed was comfortable and it's perfect for a good night rest.