This place is adverised as a 4 star Hotel. IT IS NOT A 4 STAR HOTEL!!. They have 2 separate owners, Novitel and Greet. I booked this Hotel thinking i was getting a 4 star experience, only to be told at check in that i had booked through Greet and wasnt entiteld to a safe in my room. This is totally unnacepateble and not what i would expect from a 4 star hotel. They told me that Greet was the cheaper version and not if the same standar as Novotel. Again...not what you wpuld expect from a 4 star hotel.I wasnt told this at the time of booking. To make matters worse, another guest asked for a glass of ice water to take up to there room, they had booked through Novotel. When i asked for the same, they gave me a paper cup!!! A paper cup!!.. they said that Greet huests werent allowed a glass to their room!! Absolutely shicking.