A&O Köln Neumarkt - Cologne

A deception, due partly to a misunderstanding: I thought I had booked a hotel, it turned out to be a hoStel, which means here for instance that you have to make up your bed yourself and that the standards overall are lower than in a hotel. Further, it is a large scale hostel, quite anonymous. The rooms are perfectly clean and functional, but you are awake early in the morning (in the summer) due to curtains that don't hide the light. No airco either (and it was hot that night!). Very basic breakfast (7 euros only, but it is expensive for what it is). What made our experience really bad is the particularly unfriendly man (non German I think) at the reception upon our arrival. I'm not saying all people working there are unfriendly - as a matter of fact, we've met other people afterwards that were OK - but the first impression you have is essential. No "hello", no smile, he made me feel guilty because I dared asking a question, didn't find my reservation at first and said there was none (mistake of his), didn't give proactively information that would have been useful (like the fact that you need to buy tokens for the breakfast), overall made me feel that I was not welcome at all. On the other side, the location is very good: central, a lot of pubs around. If you are ready to put-up with the downsides mentioned (which came to me as a surprise), it might be OK to you.

hotel trés bien situé proche des marchés de Noel, chambre qui ressemble à une cellule de prison, matelas mousse peu épais donc on sent le fer du sommier ( 2 lits jumeaux pour 1 couple et 2 enfants) pas de TV, vue donnant sur un mur, drap payant 3 € la paire , heureusement j'avais pris des serviettes de toilettes car il n'y en a pas. en conclusion, confort trés limité mais hotel bien situé

L'accueil a été le seul souci. Aussi le prix des prestations complémentaires très élevé. Mais reste un bon rapport qualité prix. Chambre très propre.

C'est un hôtel juste pour dormir , n’espérez rien d'autre. Accueil des plus glaciale en m’expliquant qu'en Allemagne on parle allemand !!! sympa , sinon on sait très bien que l'on ne paie pas cher alors on ne doit pas s'attendre a un 5 étoiles.Emplacement parfait de l’hôtel qui compense bien toutes ces futilités.

ACCEUIL UN PEU FROID POUR LE RESTE PAS DE PROBLEME