Massimo Plaza Hotel

Great location. Friendly and professional service. Very safe. Rooms are old, dark and dated. Walls are really thin and noise is a big issue, in particular during weekends. Bed was comfortable.

Loved the old school charm this hotel had. The service was excellent, staff (Christian) was amazing gave us great recommendations! Would definitely stay here again when I'm back in town.

Great hotel. Location was great, unless you are seeking to gain access by car. We had a car, and were flummoxed by the pedestrianized location -- did not know where to go with the car or how to unload luggage (which we had a lot of). We blundered into a nearby paid parking lot; found the hotel; found out that the lot was where we were supposed to leave the car in the first place; and shuttled the luggage through the streets to the hotel and up the flight of stairs. Departure was easier, because the staff brought the car to the hotel and loaded it (wish we knew this beforehand). Aside from the parking snafu, the hotel was comfortable; staff was super friendly and helpful; it was clean and adequately furnished (including bathroom). Parking was extra but reasonable. Very European. Breakfast was good, but because of the small breakfast room size, we were encouraged to have it brought to our room at no extra charge.

Great location for walking and leisurely dining. Terrific and helpful staff.

Decent hotel - certainly not a 4 star. 3 at best. The staff, while very nice, slightly feels like they’re doing their jobs as oppose to providing you with a service. Compared to other boutique motels- such as Hotel Ducale in Taormino -they need: 1. an overhaul in appearance- it is tired, especially the carpeting. ☹️ 2. Our shower had mold on it from lack of attention & detail. It’s kind of like you had ONE job to do and yet... 3. Their breakfast is abysmal at best- pre-wrapped from the night before or longer- dried Swiss cheese & salami & ham-COMPLETELY lazy in my opinion on their part. The fresh fruit is delicious. The yogurt paltry. The obligatory Italian sweets okay- nothing special. Basically they need a refresher course on how to make ones stay enjoyable & with an explanation of what that area has to offer in terms of tourism. On the bright side they were very accommodating when I was unsatisfied with my first room and they switched it the next day one that had a much better feel to it. Overall- I’m a happy go lucky person who enjoys getting to know the staff & appreciate when staff makes you feel welcomed. It’s not like they didn’t...it’s just seems like they were doing thier jobs. Once again- a lot to learn from other boutique motels like Hotel Ducale in Taormino.