Before you head to the property, you need to call them for parking because we had a lot of issue with parking. We were not aware of it and also they had a big event so there was four blocks blocked so we needed to park far. But overall, the location was perfect and beautiful.
We got a key that opened the garage so we thought it was OK to park in the garage yet we were towed out of the garage that we had a key for. It became a nightmare getting our rental back out of the tow yard. You guys need to be a lot clear on whether or not youâre allowed to park in the garage.
Really enjoyed my stay at the property. Wish communication between the guests and staff was more efficient. Everything was communicated through email- (delayed responses) On site staff members can not assist guests with their stay as they are not associated with guest stays. Overall rating 7/10.
The check-in process is absolutely awful. Do NOT give them your credit card information. I called customer service to avoid having to do this. Once I checked in the experience was great. It's an apartment building with excellent amenities on the top floor. Great option for a work trip
I don't like air b and b's. When booking this place i thought i was booking a hotel for the wknd. Its more like an air b and b. Nice apartment but like i said not my cup of tea. The parking was terrible and the run down houses and buildings around the surrounding area was quite the eye sore.
The check in process was terrible. It was giving scammer. They demanded I provide copies of my credit card online when I booked through Expedia which obviously already has my card info on file. The keyless check in app was terrible. Customer service through global was awful and ruined what would have been a nice stay.