We’ve had to complain to the hotel because of the bad maintenance of the room. The cleaning was not being doing properly (cleaning once every 2-3 days, disgusting), the floor so dirty, and they didn’t left supplies for us like the towels or toilet paper. The sheets were broken and the towel heater wasn’t working because it was completely destroyed.
Besides that, we were stolen at the hotel, inside our room, and from the staff itself. I left my Apple Watch and Airpods on the table as they ran out of battery. When arriving back we found out that we don’t have them anymore. We are completely sure that were stolen because we left these 2 items on the table, under the TV.
We complaint and the excuse of the hotel was that “we had a safe in our room, and we should use it”, they didn’t even apologize or tried to help. I have never used a safe in my life in a hotel and I’ve never faced any problem. This shows how irresponsible the hotel management is. They keep saying they didn’t but it’s clear as water.
Also, after all this mess, 2 days before we left, we found people on our room, fixing some things on our room’s terrace, without even asking for our permission! And using the room water heater (the one to warm up the water for coffee/tea) as a tool to fix the problem.
This is not acceptable and I hope nobody stays here.