The front desk and restaurant staff were wonderful! Breakfast buffet and restaurant food very good. Pool and deck nice. The room was somewhat run down. Mosque sounds loud at 4am. I tried to book a meeting room and catered lunch for 25 people for two full days, corresponding weeks in advance, and was told yes, but never given a chance to pay. Then my meeting room booking was cancelled the day before with no explanation. Very frustrating. I also booked nonsmoking double rooms for 17 people and some of the rooms offered were queen beds in smoking room. My colleague could not breathe in the smoking room and asked to be moved but was told the hotel was full. The staff "cleaned"the room again but the shell if she was still sickening. She called the desk again at midnight threatening to leave and they finally moved her to a non smoking room. I would recommend Quest before the game for money is really good, but be prepared for challenges.
Handuk dan sprei sarung bantal tidak layak pakai, warna sudah kusam menjijikan. kebersihan tempat tidur sprei sarung tidak di ganti terdapat rambut2 dan cacat2 kotoran.
Very appreciate for the hotel staff, especially for the housekeeping team. In this vacation, my second daughter got sick and vomitted so many times. They are really helpful and kind.
Actually I don't know what happened with my booking but I'm not stay in this hotel for this booking number. The hotel's staff said my booking was cancelled by Hotel.com. When I checked actually the number booking was cancelled isn't same with my this number booking to stay. And I also not received cancelation email for this booking. I want to call Hotel.com but the number was busy. Lucky me, I choose to pay at the property so it isn't charge to my credit card number.
Nothing that I like but the security guard who helped us with the parking. The room was far away from the picture and description in the web. When we entered the room, the phone was broken, curtain dirty with black stains, ants on the dressing table, blood stain on the bed sheet. The bathroom was dusty and the toilet bowl had yellow stain. The manager tried to help after I got mad at the reception desk. After several complains I was tired complaining. I dont recommend this hotel at all. It is a waste of money.