The Richard Onslow

Everything ok . Staff excellent

Allocated the disabled room for some reason, possibly because it had an outside door and we were going to a function at Cranleigh Golf & Country club which didn’t finish until midnight, though we later found that other guests at the function were staying at the hotel. When we got back at 00.40 am we had people standing outside talking for about 20 minutes. Drain in wet room for shower was partially blocked so water would not drain away, causing it to spread all over the wet room floor to the wash basin and toilet ,

This is more a pub/restaurant with serviced rooms than a hotel. There are certain disadvantages to this arrangement — no lobby for hanging out, no fixed reception desk. But someone from the staff seem to always be around, and the actual room is superior — larger than a typical hotel room, clean, modern amenties, more character. And the price was lower than any other we looked at. And the food is excellent — this is a place where most of the custom is people walking in to eat, not staying, so being a captive audience is not a factor. There was a problem with the room that the staff could not fix. They were appropriately apologetic and compensated us with free breakfast, for which we were satisfied and grateful. The RIchard Onslow seems to me a find.

The service and room were lovely! The only issue would be the noise as our room was right above the pub. We could hear all the noise from 7AM - 11:30PM (which didn't bother us to much as we were out late for a wedding most nights but it would have been an issue if we wanted to go to bed early). Also, there is a wood fire that they light each morning and keep running and the smoke filters up into the room and you can smell the wood smoke all morning/evening. All in all the service was great and we very much enjoyed our stay - but you should book the rooms knowing that noise and wood smoke will be present in the room (we stayed in Room #1)

Staff were very friendly and helped me find a parking place in their car park. My room was very comfortable and it was in the oldest part of the building. I would definitely stay here again if I was visiting the area.

We watched football in nearby Loxwood and stayed the night in this hotel,and with out a doubt will be returning when in the area. The room was fantastic and food for the evening & breakfast meal was a pleasure. Every member of staff was also very good.

Excellent service, lovely staff. When we first arrived, the bed arrangement was not what we wanted, but it was immediately fixed. So very good.