When I arrived there was no one at reception. after a wait of approximately 6 minutes a young man appeared and gave me the key card. I went up to the room and I found that the floor was not swept properly. The towels provided in the bathroom were filthy which prompted me to closely examine the bedding. The duvet cover had stains on the underside so I decided to turn it over. Also all of the room doors were what can only described as requiring renewing. They were scratched and scuffed and looked like they had all been kicked which Immediately made me worry that I'd chosen the wrong hotel. I found out later that the hotel had been housing immigrants for a long while and i don't think that the new owners had actually refurbished since. The outside temperature when I booked in was about 32 degrees so after getting someone the young lad from reception to show me how the air conditioning worked I asked for an extra key card to allow me to leave the aircon on for when I got back in the evening. I was told that the management didn't allow more than one key. The following morning I asked the reception to replace the towels and was told the cleaners would do that. When I arrived back in the evening they hadn't been replaced at all. I went back to the hotel to collect something in the early afternoon so needed someone to open my door as I had left my key in the room but there was no one there at all. I have mor complaints but no more room to express them. The worst hotel I've known.
Great one night stay. Free breakfast which was good and fresh. Lots of free parking. Friendly and helpful check in staff and good sized room!
Considering it was about ÂŁ55 for a night, I was happily surprised by the quality of my stay.
We were in room 3 which was immediately above the kitchen extractor fan, the noise of which made sleep impossible. The quality of the breakfast was very poor.
The staff were lovely and went above and beyond to do all that they could. However, the rooms are in need of some work, the heating, ceiling tiles, sofaâs that arenât worn out, etc. This would make the hotel a truly lovely place to stay.
It was a nice room very clean and tidy the only down fall was i could not get much sleep as there was a outside light on lighting up half my room coming from the kitchen down stairs , allso the room come with breakfast that i did not get that i was told on a Sunday its from 8am but in the welcome book in the room it said its from 7am or you can get a takeaway breakfast but the staff never told me this when i booked in
WE HAVE STAYED 3 TIMES NOW AND HAD NO PROBLEMS BUT THIS STAY ON THE 13TH JANUARY THERE WERE CRISPS ON THE FLOOR IN OUR ROOM WE FOUND A BOTTLE OF TOMATO KETCHUP IN ONE OF THE DRAWS AND A PAIR OF ROPY MENS SOCKS ON ONE OF THE CHAIRS, AND THE HOTEL AND ROOM WAS COLD NO HEATING WAS ON .
No heating in the room, it was 6 degrees in there all night. They gave me a new room in the morning, but when I arrived after work it was just 12 degrees in that room. ItÂŽs also very worn down with stains everywhere on walls and floors, and it smells of mold.
The staff were lovely. The room was clean and modern but there was no hot water, on reporting this, I was told you have to let the water run for about half an hour. I had a Luke warm shower and the water never got hot. The restaurant was closed for the week for cleaning so dinner was not available. Both of these issues should have been listed as conditions before we booked.
Thr room was freezing at first after 20 minutes the manager got the heater working.
I think they could be very under dtaffrd as 3 of us was waiting at reception a whole nobody in te bar area or anything
Very dirty inloved place .
I stayed 18 months ago it was fine.
I travel alot wth business and this had to be the worst bathroom ive been in .
That bad i thought if this is the same as kitchens i. Not eating here . So never went to breakfast because of it.
I told the manger .
Shame as sometimes visit March often.