4/10 Correct
8 oct. 2023
I reserved with Hoteles Guayaquil Suites. Expedia gave me a itinerary number but I got no confirmation number from the hotel. Weeks before my arrival I contacted the hotel to asked some questions and Yolanda kindly answered them. On the arrival day, I went to the hotel address but they did not have my reservation. I contacted Yolanda using WhatsApp and she told me that the address was wrong on Expedia. 30 minutes later, she came to pick me up and brought me to another close by hotel that had my reservation: Air Suites. The hotel was just ok, room was small and clean but corridor and neighborhood was very noisy.
This was a confusing experience but Yolanda made it better.
Christian
Christian, séjour romantique de 1 nuit
Avis voyageur Expedia vérifié