Quebecs

Inadequate staffing

We paid a small fee to upgrade to the Balcony suite which was absolutely fantastic. The staff were incredibly helpful and made the visit very enjoyable. We will definitely be back soon.

Friendly helpful staff and also gave us a free upgrade which was a nice touch

Thank you so much to the wonderful hotel manager who looked after me at the weekend. The hotel was practically closed due to the Covid virus but I was made very welcome and offered food and drink even though all the staff had been sent home - Will definitely come back again when life returns to normal

The room we were in was really hot when we arrived. We put the air conditioning on but it didn’t seem to be working. Looking back now we should have spoke up earlier. We couldn’t sleep as it as far too hot , even with the window open . My partner complained at 3.30 am and we got moved to another room . This actually spoilt our stay . The rooms were really nice though . Staff on reception didn’t really seem that bothered though . Don’t think we will stay again

Great hotel, great staff. The manager is a very helpful and professional lady who went out of her way to help. The room was very comfortable. Breakfast was first class. This was my second visit and I will be definitely be staying again.

Very convenient location. Well presented and clean room. Timeless elegance.

With regard to check-in no one helped my wife with our bags, the requested champagne bucket and glasses needed to be requested twice, and the car park turned out to be a 10 minute drive and five minute walk away (there is a a small dark park at the side for about 8 cars, but we were told that that was full, although there was a place marked out that was unoccupied).

Beautiful looking hotel, unfortunately our room was on the 5th floor which is in the eves of the hotel making the room very small with low beams on an angled ceiling. Banged my head on more than one occasion whilst looking in the bathroom mirror and I’m only 5 4”. Nice facilities within the room however a bit cramped. The main issue being that the bed was a double and the mattress very soft and sank significantly in the middle making it an uncomfortable night. There was also a bizarre experience when returning to the hotel after our evening out where a member of staff from the front desk followed us into the lift up to our floor making polite chit chat however was obvious that she was escorting us for no reason at all.

This hotel is a real gem. The property is lovely - and the people even more so! The rooms are spacious and comfortable, and the staff make you feel so welcome. This is my go-to hotel in Leeds.