The room are amazing. Staffs were welcoming and nice, the property was little un maintained. The property has a pub which had good crowd. Overall a decent stay.
Paid up front, then asked to leave a deposit when checking in. Room was very noisy! Bedding clean, room very tired and could have been cleaner. Carpet filthy.
The floor was dirty, There was no carpet, The sink was dirty, Bed side lamp did not work. No paper in Toilet untill I found a little in a cupboard. Noise from adjacent rooms untill 01.00. Could not sleep untill then. Was like the walls were made of cardboard!
Upon arrival at hotel I was informed that the shower wasn't working and I could use a communal one. The rooms were pretty poor quality with mold in the windows.
I was supposed to stay 3 nights, but checked out after the 1st night.
The hotel changed me again after i had paid through hotels.com. I'm still waiting for the balance to be refunded.
The noise at 4am was ridiculous with other guests partying until 7am.
I'm hopeful that I will receive the monies owed, but not convinced it will be that easy?
Offered room available during a refurb. Didnât know until I got there. No hot water that night (which can happen in smaller premises) but none again the next morning. The radiator in the room wasnât putting out any heat as it needed bleeding. The floor was filthy in my room and there was little sound proofing for other rooms either side as I could hear everything they said even at 4am when the bloke next door decided to call home! Bed linen was clean and mattress comfortable. Met 2 staff members who were lovely. Wouldnât stay again. Emailed Dannielle the general manager requesting a refund but have had no reply.
This property is dangerous. My husband and i booked in on Saturday 25th January 2025. The first room hadn't been cleaned and no heating. The barman who had been put in charge because there were no other staff gave us a another room which also had no heating and dirty room. The barman gave us another key which once again had no heating and no locks on window. We decided to just wear our clothes under the covers then went to use the toilet and there was no running water. We then noticed a plastic bag covering the fire alarm. We reported this and owner came and said we would receive a refund because we had to leave within 3 hours due to this hazard but after 4 days still refuses to refund us. We are now contacting trading standards as we have everything on video.