This hotel is is a good location, just minutes from anywhere around here. The rooms are partially renovated and could be much better with a bit more work.
The room was large and comfy. The bathrooms have been updated which was nice.
My my concern is the walls are so thin you can hear everything thatâs happening in the room beside you⊠including using the toilet.
At check in I had to wait for 20 mins for the reception guy to return as âheâd stepped out for a few minutes (at 2:20 when check-in just opened). I tried calling the number provided but reception sucked and I couldnât hear him.
Sauna was good. Spa pool empty and not operational which was a real shame.
$10 breakfast is very simple. A few cereal options and toast.
No barista coffee
Bar was closed the whole time
Room had nothing in the way of amenities for eating. We had to buy bowls to eat our breakfast.
However having said all that⊠it was considerably cheaper than most other options so if youâre after economy over luxury this may work for you. I would consider staying again depending on my budget at the time.
The place itself was Ok but when I arrived early they upsold me to a King Room for an extra $10, which they increased to $11. There were no instructions for wifi access even though they advertised 24 hour. Wifi. Later Hotels.com emailed a wifi code but again no instructions on how to access. The email from Hotels.com said I had booked a King Room, not the Queen Room they claimed I originally booked. I fed this back to them and they said if you prove you booked king room we'll refund the $10 (not the $11 they charged me. They refused to accept my feedback on the wifi. International practice is they have a sheet in the room. Also, the reception was unattended when I left 20 minutes. After checking so there was no one to ask. Poor performance
The hotel's greatest asset is its location which is just a short walk from the 3 sisters lookout.
My hopes for a relaxing stay evaporated upon entering the dimly lit lobby. No receptionist, just a cryptic note demanding I pick up the phone. Instead of help, I got an earful from a disgruntled employee who practically roared at me for daring to use the desk phone. His sudden switch to forced pleasantness as he reluctantly helped me felt insincere. The villa's age was evident in the pervasive moldy odor, and the breakfast was an insult to the word "meal." To top it all off, the water sputtered to a halt just as I prepared to leave, without a single apology or explanation. This overpriced, understaffed nightmare is a stain on the hospitality industry
Spa not open even though it was advertised, wanted to charge for breakfast even though the booking stated it was included. TV was broke in the room but they did move to a bigger room. Friendly staff