The hotel was well maintained for a 13 year old property. Its location is ideal and the staff is generally good and courteous.
Their Nusara restaurant was good for dinner and the service received was worth commending.
Itâs only during check out and waiting for my car, I was surprised that the reception staff decided to interrupt my business call for retrieving a cheap room key card.
I had to wait 20 minutes to check in because they couldnât find my name in their system. Once they finally gave me a room, the doorâs entry mechanism stopped working, meaning I had to call someone to let me in every time I left the room. Although the tech team assured me it would be fixed in a few minutes, I ended up dealing with this issue five times throughout the day before they finally agreed to change my room. This hotel markets itself as a 4-star property, but the experience feels more like a 2-star.
The property is centrally located and was convenient to visit the friends and family in the city.
The breakfast/Restaurant area ambience was not good. The dark wood panel made it look very depressing
The hotel is set in a convenient location for the metro. It is clean and the staff are excellent. The bathrooms are a little worn, but clean. Overall a wonderful stay.
Enjoyed my stay. Great staff and hospitality, safe and clean facilities, and even better amenities. Thank you for having me and my girlfriend for the long week.