The room was clean and location was great, the food was alright but either side are exceptional restaurants. The let down was the staff i emailed to organise a shuttle before i arrived and never got a response, asked for a map and they when asking about tours got blank looks so went to the information center and organised them myself and transfer when i left myself. The worst was receiving a 4.30am wake up call which i never asked for and then on check out didnt even get an apology for waking me in the middle of the night.
Hotel Elisa was a great find. Whilst not 5 star, it is perfectly fine for a stay in Apia. The rooms were large and spotless, the bar was nice and food was tasty. The service is to be commended with reception staff in particular being extremely with several queries and bookings.
Linens, towels, are terrible, fleas found crawling on bed sheets, sliding doors can't locked,
Staffs ok, some are very helpiful, been asked for clean towels! We checked out and the towels never brought to our room
Enjoyed our stay at hotel Elisa, will definately stay again
Very clean, comfortable, great staff with a great price & location
Cant go wrong with hotel Elisa!!
Nice location within the town area. Friendly staff and crew. Very
receptive of their hospitality toward their customers. Thank you for a wonderful stay.