2/10 Médiocre
28 oct. 2024
The owner of the hotel robbed us for 1160 Euros more than 1 week after reservation. We made a reservation at this hotel specifically because they said they offer parking on site at 15 Euros or Valet parking for 30 Euros. My wife and I were traveling with our 6 months old with a stroller and a lot of luggage, so this was very important to us. A few days before our arrival, they told us that they don’t have parking or valet on site but that we could come close to the hotel to drop of the luggage and then go park the car 15 MIN AWAY from the hotel ! We decided to go with it, but the day before we arrived, they told that we can’t really come close to the hotel because of construction, and we should park the car far away and take a taxi to get to them. With all the luggage and a stroller and a baby ? I asked them to cancel our reservation because they could not respect what they promised. They never accepted and tried to convince us to find stop the car somewhere “not that far from the hotel”, have my wife walk with all the luggage and the stroller and the baby to the hotel while I go park the park 15 min from there. We decided to cancel and get another venue. They even stop answering the phone or answering messages from Expedia who wanted to negotiate the cancelation with them. After exchanging a few messages with Le Giulietta, I realized that it’s all a strategy to say they offer tons of services and commodities that they don’t really do like laundry then they make excuses
Simon
Simon, séjour en famille de 3 nuits
Avis voyageur Expedia vérifié
