Emperor Hotel

Check-in process was quick, and staff member was friendly and pleasant. Wifi service was strong and stable, yet my phone battery went out very fast when connected overnight. Toilet amenities were provided, even the housekeeping delivered the items to room quite promptly upon request. Just the shower was "fixed" with slight angle adjustment (up and down). It just reached my shoulders, so personally lowered "the base" a bit for hair washing. Rusted handle was seen around the bathtub. One more thing is...... it took a bit long for check-out process, as 12noon was peak time for check-out.

I will not stay at this hotel again.

This hotel was very middle of the road. We were apparently upgraded but I couldn’t tell-the room was exactly what we booked. We ordered room service and it took a long time to get someone who spoke English to take our order. Even then, he did not understand when I asked if their lunch specials were still available (it was about 3:30 when we ordered). When it arrived, they had no clue how to let us charge it to the room, and stared blankly when I tried to hand them a visa, so we had to scramble to find cash to pay. They also only brought 1 pair of chopsticks when we ordered 2 meals. The bed was hard, but a fairly typical Asian style bed. The pillows were the worst part though-it seriously felt like sleeping on bricks. I’ve never felt a pillow so hard before in my life. I was very grateful that I brought my own. There is a shuttle to the ferry pier, but it runs very irregularly. We took the shuttle at the Wynn across the street to get to Cotai.

The hotel is centralised and accessible to many facilities. The staff were very helpful and friendly. Overall enjoyed my stay there.

Vacation

Facilities is dated and need renovations Cleanliness need to be improved especially washroom with stains It’s more a hotel for PR Chinese as front desk English level is very limited

The hotel is decent and rooms a adequate and very quiet. A bit dated, but was perfect for our one night stay and the breakfast was nice.

The location could reach the places of interest easily. Free shuttle bus is provided from the hotel to the ferry terminal. in general, the service is good. However, the wifi is not great in the room.