Hotel is badly getting run down. Not clean at all and the room was really dirty. Carpet hadnât been hoovered, no way bathroom had been cleaner and bits of rubbish left around the room. Was given one towel and room wasnât serviced in 3 nights. Asked for an additional towel and staff reluctant to give out more. Was a nice hotel 6 months ago.
Good: staff all very helpful, room clean and comfortable.
Bad: Aircon broken but hotel policy is that aircon is not a key amenity so no room swap possible even though there were unallocated rooms. TV also broken.
Horrible smell in bathroom. Air conditioning didnât work. Corridors filthy and bathroom dirty - see photos.
Seems suspicious that all 5* trip advisor reviews for this hotel are from new users with no other reviews. Are the hotel reviewing themselves??
Great check-in, easy parking outside, adequate room size for a family, shower was good. We were pleased to see a gym there, but not pleased that it only opened 8am-8pm so we weren't able to use it.
Asked to pay for the room on arrival - even though I have a receipt from the Hotels.com website confirming the payment had been processed on my invoice