One Shot Luchana 22

Hôtel bien situé à côté d’une bouche de métro. L’hôtel est défraîchie et aurait besoin de rénovation pour conserver sa cote de 4 étoiles. La terrasse sur le toit n’est pas agréable, pas de vue et chaises salles. Lit confortable et beaucoup de rangement dans la chambre. Rideau dans la chambre taché.

This isn't a hotel - it's a B&B, but it is quite good value for the money. The breakfast was a pretty standard buffet style which was OK, but the only gripe I have is that the website states there's an onsite restaurant, which there isn't. In the list of services it's clearly stated that 'Breakfast and restaurant service' is available and there are also pictures in their gallery to support an onsite, functioning restaurant. I can understand this may not be commercially viable to operate in the winter, but I think that advertising you have a bar and restaurant then not having them available is extremely dishonest. There is the opportunity to order Japanese style room service from a local restaurant however, but this isn't the same and quite naff if you don't like sushi which is mainly what was on offer! I probably wouldn't have booked here had I known there wasn't an onsite restaurant, as being in Madrid on business I didn't always want to have to go hunting around for a decent place to eat. But the staff were really good and extremely helpful so that did help.

Hotel was good although was extremely disappointed that restaurant and bar were both closed as the trip was too celebrate New Year’s Eve with family and friend and booked the hotel for these facilities and the pictures on web site still show these too be open although informed by reception staff they have been closed for the passed 12 months 😤

The Hotel is extremely expensive for what it is, you can't control the A/C, they control it from the lobby so all rooms have to have it the same (this doesn't make any sense) Staying here during summer will be a nightmare. For that high price and such a small tight space in the room, breakfast should be included. when you're paying $170 per night and you have to pay $12 for breakfast you don't feel good. Two people can eat for $10 around corner. The wall plug to charge the phone next to the bed didn't work. The ceiling of the shower had a leak and the walls seem deteriorated. The receptionist where great but the Hotel itself is not at the level of what you're paying for.

The king size bed was comfortable but there was no bar in the hotel, no coffee or tea in the room and no English language news programming. The bathroom door wouldn’t close and they never fixed it. They told us that breakfast was included but upon checking out they billed us for breakfast every day. I explained the situation and asked for a refund but the desk clerk said they were not authorized and it would need to go to a manager. I provided my email address and followed up by an email to the hotel that same day but have yet to hear back from them. Disappointing.