There was nothing luxurious about this resort, not to mention activities for our entertainment! It was just terrible! The food was just awful, the staff were not welcoming . Entertainment closes off by 10 or around 11pm, then it was just sheer silence! Overall I would not recommend this property to anyone.
We loved the atmosphere and the people for the most part. However, the restaurants are not open regularly. that was a problem the fact that we pay more for luxury and end up having to go to grand made no sense The toilet seat is smaller than the toilet bowl.the beds were horrible. The beds were soft and caving on one side where two people could not sleep on it My wife has spinal issues and for her she was uncomfortable and ended up sleeping on the couch. The tub was not clean. I had to request housekeeping to come up and clean it. The shower stall looks like there might be mold in it. There were also areas of the building that had this really moldy, wet carpet smell. The balcony was dirty and not cleaned while we were there. We tried to make the best of these situations because we paid for it and we know better. But I think overall for us the worst was feeling like we were held captive for 4 hours at a 90 minute promotion. To talk about something we did not come on vacation to talk about. Our accountant wouldâve had a next to come and just decide to spend $22,000 or whatever theyâre asking of us which is very stressful as we did not come on our vacation for that and I think that was very disrespectful on all level you donât ask someone to spend 90 minutes with you even two hours, and after that we still had to be held longer than we wanted to be because you still kept pushing your own agenda regardless of what the person said. Indeed, it left a bad taste in our mouths.
Excellent service, overall wonderful. You need ice order 30 min ahead or go to the service bar and get ice ps bring your yeti ice water bottle to fill ice. And you're personal snorkeling gear.