Xanadu Collection, All Suite Hotel

Terrible wifi nothing special

The property is falling apart. Room flooded, towel rail fell off wall, windows in replacement room leak. To add insult to injury they charged me for the food that had been plated for 45 minutes whilst we relocated from the flooded room. The wine list is a work of fiction as only one bottle is in stock. The staff try hard but it´s a battle they can´t win. Avoid - I will never return.

the bath .... I checked in almost 11pm, and the hotel kept the room's hotwater system off, so when I checked in, no hot water at all. I had to wait two hours for a five minutes shower. shower has very low water pressure and hot water tank is so small that you don't have enough hot water. house keeper kept turning the boiler off during the day, so every night you come back to the room, you have to wait two hours to shower at night. I don't understand why they turn it off when they knew that there's someone checking in or staying. When you write to the hotel, they never reply, and when you call them, the number on the website is a wrong number... very very unprofessional.

Room sizes are super huge. Good calm ambience. Prompt and with smile service by Jonita in restaurant.

It was good and the stuff are friendly

Great location good price, some brilliant staff. Probably my number one central Kla a commodarion option nowadays

A really good stay and an option that I would definitely use again. Brilliant location, good value, some very good service. And some exceptional service. Josephine in the bar/restaurant is a rare talent.

We stayed at this hotel two days ago. It was one the worst hotels to stay. There are no lights it is dark and dingy..The staff are very good but that’s all. In breakfast time there is a limit of two cups of tea or coffees. The rooms are not good. Nothing gets done. There are lots of mosquitoes. You get eaten alive day or Night. We do not recommend it to any one as we had the worst nightmare . Although it is given 4 star it is not . It is two stars. More like likely.

It was a great area and everyone was so helpful. Only complaint is the lights are awful / you can’t put on makeup

I booked a suite and the room was huge, clean and tidy. The staff were great. The restaurant and the breakfast was fine. On the negative side. The water pressure was a little poor and there was no stand up shower, it was a bath with a mixer. I didn’t use the kitchen but it looked well enough equipped. At times it appeared I was the only person staying there.