4/10 Correct
21 mars 2014
Clean and comfortable but a bad quality service
Hi everybody,
I stayed 3 nigths with my girlfriend in the Maestoso B&B.
The room and the shared bathroom were confortable and very clean.
However with my girlfriend, we had some problems with the service.
Indeed, my girlfriend's grandfather died 4 days before our arrival and the funeral was the first day of our booking. So I asked to the owner to delete the first day of our reservation but he said me that was impossible. He just offered me to not pay the Rome city tax (20€ for 3 nigths).
This solution was realy bad because I should have to pay 3 nights whereas I should stay just 2 nigths.
Finally, I succeed to move our reservation (initialy it was from Friday to Monday and after it was from Saturday to Tuesday).
Then when we arrived the room was not in conformity with my booking. I booked for a double bed and the room had two twin beds. So I needed to talk by phone with the owner for obtaining a discount (20€) and to be transfert to a room with a double bed for the second and the third day. In fact, the caretaker speak only Italian.
Moreover the second day, the caretaker forgot to give to us the breakfast. And we didn't obtain a compensation for that.
So I didn't keep a good image of this B&B.
Bye,
Manuel
Manuel
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