Hotel Casa del Lago

We got 2 rooms for 2 days. When we reached the place shortly after 2 PM (check in time), they said only 1 room was available so we had to wait for an hour until the other one got available. The second room had a modernized bathroom with a broken door handle. The bathroom in ours was dank, dismal and unclean. The flush didn't work in ours so well and the shower area, well you had to see it to believe it. It had two plastic shutters to close the elevated shower area and no place to put any soap or shampoo so we had to place a table outside the shower area and take what we needed, thus wetting the floor all the time. The toiletries consisted of 1 soap. The water was not drinkable from our bathroom tap since rust kept falling out of the tap with the water so we had to go to the second room (lucky that we had one!) and borrow water from them. The closets were big enough though. The bed was incredibly creaky and it had metal legs that seemed to be bending so we were terrified that they would break. So we tried to sleep on the edges. The A.C. didn't work properly. The breakfast was simply not upto the mark. Too few items and not savory enough. All in all, there is no way I would ever come back to Casa Del Lago.

Nice staff and clean rooms. Located within walking distance to key spots.

Perfect location 😁 just 10/15 minute walk from city centre and from railway station. Juliet balcony overlooking the river and a firework display on the last night! Wow!! Discovered a couple of excellent restaurants 5 minutes walk from hotel. Would definitely stay in this hotel again

Nice place to stay service was great

Great breakfast and service. Everyone working there was very pleasant.

When we arrived at the hotel after traveling from Rome around 9pm we were greeted by the front desk personnel whom informed us that the hotel was over booked and they would have to send us to a different hotel for the night. Keep in mind that we prepaid for our two night stay! Not very happy, my daughter and I left and had to get a second taxi to take us to the accommodating hotel. Not only was this "accomodating" hotel not as nice as Casa De Lago we had to pack up again the next day to move back to Casa De Lago (again paying for another taxi). We decided to go about our day and then move hotels around dinner time. When we arrived at Casa De Lago we were given our room and it was fabulous with an amazing view of the river. The most frustrating part was that the owner was not very accommodating or apologetic regarding our situation. She did however reimburse us for the two additional taxi rides. Overall, I would definitely stay at Casa De Lago - the room was very big and the beds were comfy and the breakfast was wonderful!

A warm and lovely hotel and staff as well Definitely clean and definitely comfortable

Cannot rate this place highly enough. Simple but really nice accommodation that was surprisingly cheap. Great view as its on the top floor of the building right next to the river Arno. Perfect for the stay.

The location of the hotel is great. The hotel is located on the fourth floor. It's basically a two star hotel. The air conditioning did not work and two of the electrical outlets did not work. Fortunately the weather was nice enough to keep the window open. The room was clean. The beds were pretty uncomfortable. Breakfast was very ample. Lots of food. They did not clean the table cloths between guests, so that was not so nice. It's not a terrible hotel, but it definitely needs more attention to detail.