Reef Yucatan All Inclusive Hotel and Convention Center

It is a beautiful and wonderful hotel. I was able to relax and enjoy and allow all my problems to melt away The room it was very big with a wonderful view to the ocean

Best getaway ever. The minute you arrive your bags are carefully and safely brought to your assigned room by one of the bellboys. The weights have now been lifted, freedom will now ring, breathe in that weightlessness because things are just getting started. You are then greeted by friendly staff and given your key to your room. After that you are now in paradise and have every option you could ever dream of. Go to the beach or the pool. Soak in a bit of sun and take in that Vitamin D that the body craves and needs or chill under any of the "palapas" with full shade and protection at the beach or pool and order a margarita or pinacolada. Go to your room and relax for some piece and quiet. Crank up the A/C, call for a drink. Get a quick snack. Drop the kids off at the kids club where the talented and trusted kids-friendly staff will watch and care for the kids and entertain them by playing games or maybe painting or do bracelets or puzzles. There are activities for everyone and couples can also find any place to get their space as the resort is quite big. Don't be shy with any doubt or request and make sure and call reception or ask any staff member if you need something and every effort will be done to grant your request. That's what separates this hidden getaway from all others, they strive to ensure that every guest and every request is granted with full customer satisfaction. I have never seen anything like this anywhere for such a beautiful all-inclusive beach resort.

We found the staff friendly and happy to have us as guest . Pros The shrimp and garlic ordered poolside was fresh and full of flavor . Beach access was excellent and the rooms clean . Con : Mattress in our room need replaced .

The food was excellent! The beach was nice. The rooms smelled a little musty.

Very disappointing. Room furnishings are dated. In need of room renovations. No hair dryer. No ironing board. No working safe box. Rooms only have the very basic things. No extra towels. No refrigerator. No ice buckets. No ice machines. Food was okay but drinks were very watered brown. The most disappointing thing about the hotel is that the do not refurnish some food items on the buffet tables. Once the food is finished, you are just out of luck..... For example, special Mexican diner on Saturday night from 7 to 11 o’clock. We arrived at 7:58 and some food items on the BUFFET were already gone.... and never replaced. This is an all inclusive hotel and this was the buffet restaurant !!! Furthermore, it was the last meal of the day and the only food available at the hotel the entire evening. When we asked the staff about the food items, they simply stated : Se acabo. No hay más.... It is finished. We do not have any more. This hotel is highly overpriced. For $140 dollars a night we were expecting a lot more. The buffets were extremely disappointing...... with a no care attitude by management... We will NEVER go back because of the food situation.

The beach and activities. We saw turtles leaving the beach to the ocean, very awesome experience.

I requested a room in the second floor and it took three times before they could get it right.

The hotel is very low quality. The rooms are dingy, the linens and pillows are old. There is very little food variety and the quality is not very good.

The staff was outstanding,and the food was good. Just needs to update rooms, and Hot water in the shower

This was a great place to relax and unwind. Very friendly service, excellent food and beautiful beach front. Pretty standard amenities, reasonable pricing. Not a lot of hotel activities besides the pool and beach...but our goal was to relax which this resort was perfect for! You do have to set up your own transportation to the hotel from the Merida airport since they do not offer shuttle services.