The hotel rooms were very large and spacious, and they had a bathtub. The rooms had a 70s or 80s charm, but that's not a negative. I think it's good. The room was cleaned every day. The cleaning staff was very diligent. The staff at the reception and in the hotel restaurant were very polite and accommodating. The breakfast was sufficient, and there was a wide variety on offer: donuts, fried eggs, lots of sausages, and salad.
My only negative was the massage in the spa. In general I have found hotel spas in Indonesia to be very professional. However, at this hotel, the masseuse stripped off my underwear saying it was in her way. She did not provide any type of sheet to cover me during the massage. The massage was about 20 minutes less than the time paid for and then the masseuse asked for a tip and was deeply offended that the tip I offered was not enough. Everyone else at the hotel was lovely.
It would be 3-4 stars for me for the price if not because of the condition of the bathroom. Mould all over the place in the shower section and there was this strong sewerage leaking that comes and go in the bathroom. It was especially strong when I turned on the ventilation fan. Fortunately, it didn't reach to the room.
Considering price with room, lobby hotel, pool, parking area, over all is good. check in-out was fast, room is big enough and nearby easily find place to eat. Breakfast was great, has number of choices.
1.Breakfast selama 2 hari menu sama ( bosen)
2.Kamar di pesan tidak sesuai dengan booking. Pindah kamar deluxe lampu remang2. Berisik sekali.
3. Tidak ada TV kabel
4. Standar bintang 3 blm cocok bintang 4.
Proses check in terhambat karena ada perbedaan antara voucher dan ketentuan hotel.
voucher tertulis termasuk breakfast tapi hotel menyatakan room only.
proses yang lambat antara pihak hotel berkomunikasi dengan pihak hotel.com, akhirnya saya sendiri yang harus menghubungi pihak hotel.com baru permasalahan selesai.
1 dari 3 kamar yang saya pesan, kondisi bathup sudah tidak layak pakai.
overall all good, great experience to stay in this property
We enjoyed our staying in the Garden Permata Hotel but the wifi connection was so bad and unlucky for us because someone smoked in their room and we ordered the non-smoking room which we assumed that no one could smoke in that floor.