This hotel is in a great location. The staff are very friendly and will help with any questions or services needed. Very clean and inviting. Private bathrooms. Breakfast in the morning is light but very good. I enjoyed my stay.
This hotel was a great choice for my group of 10. It is in a great location with some really wonderful restaurants within a 2 minute walk. It is very close to the Plaza de Armas and great shopping. Best point, it is at the bottom of the hill so easy on the lungs! The hotel itself does have lots of stairs, but they have lovely sitting areas in each floor foyer. Even with the stairs, I would book rooms on the 2nd floor rather than first as the dining area can be very noisy. Breakfast was very good with many choices.
The staff is amazing! They honestly couldn't do enough for all of us. A special shout out to Luis and Edwin who went above and beyond!
The staff here are amazing! The shared meal space is adorable! The location is great! We loved the view from the balcony on the 4th floor. However, there is no ventilation in the bathrooms, so our room had mold/mildew all over the walls and ceiling beams. You could smell it the second you walked in the room. The carpets were also very old. I woke up each morning unable to breathe in or out my nose. If the bathrooms were fixed and the old carpet replaced, I would highly recommend.
The WiFi connection is very slow.
Since most tours from Cusco start early in the morning, it would be helpful if early breakfast or a packed food box could be provided.
There is no elevator available to carry luggage to the rooms.
The toiletries provided do not meet the expected standard.
One of the staff members was not courteous.