Excellent hotel which I used to use very frequently a decade or so ago when traveling on business. It was always excellent but since my last visit it has had a major extension and upgrade
What beautiful place to stay. With lovely weather we had a really nice stay. I love being surrounded by greenery, so relaxing.
The only downside for me, was the fact our room 'Executive double' was right by the main entrance to the rooms on the ground floor, so you didn't feel very private. I opened the curtains and there is the delivery man in his lorry.
We would stay here again, but would not want to stay in that room again.
This hotel was magnificent.
The building, room, grounds, staff and food.
I had booked Staindrop Lodge which was disgusting. I checked out within half an hour and booked Whitley Hall which was amazing.
I contacted HOTELS.COM for a refund for Staindrop Lodge but they called the Manager and unbelievably took his word and refused me a refund.
Wont be using HOTELS.COM again.
It was quite unpleasant having a room so close to the public toilets. The smell from the toilet blocks used in the urinals is still lingering in my nostrils. This was in an Executive Double Room in the Parker Wing.
There was a heavy snow fall over much of England whilst we were there which meant that we were snowed in and staff snowed out. Many staff walked in or abandoned cars to get to work and then worked first to cook breakfast (the chef was snowed in) and then to dig us out with the help of spades and the local farmer with a digger. We felt very well looked after and the staff did an amazing job in difficult circumstances.Great Teamwork! Thank you.