4/10 Correct
16 mai 2022
Disappointed
We had booked a specific type of suite. When we arrived they had downgraded us without informing us. We were given the keys and when we got into the room were shocked by the downgrade. Eventually we were moved to a better room which was still not the category that we had reserved. We were obviously given compensation for that but our disappointment was great because we didn’t have the view that we hoped for. We selected this hotel for the view and therefore booked the best accomodations there but our stay was with no view.
One of the biggest complaint is that we were not informed beforehand that we would not be getting the room reserved. We were not treated with consideration.
Our room was not cleaned during our two nights stay and we had to request the maid to come.
They came and they only changed towels and did not clean bathroom and bedroom. Definitely not the type of service you expect for a five star hotel
Pascal
Pascal, séjour en famille de 2 nuits
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