The stay could have been ok over all even transfered at Crown Regency Beach Resort but it's very difficult not having bidet in the wash room especially on your monthly period.
The hotel is currently under renovation so were transferred to Crown Regency Beach Resort instead. However, the expected beds were not provided. Also, there's no bidet. I would have stayed for 2 more nights but transferred to another instead.
pictures showing bar --water park pool----buffet---and just about every picture is false ----no one would take responsibility or correct problems---person in charge no where to be found---girl at front desk not understand English---save your money find better hotel---lots better for the price minus all the lies and deception from advertising picture----don't ruin your vacation---even wifi never worked code they give on key not correct lol lol I can go on with more but you decide
There's no ambience at this hotel. No room service for food although they have a menu. Towels are looking very old. Disappointing would not recommend it at all. This hotel Caters for mass tourist.
We made a reservation of Superior room.
At the check in they try to give us a very poor room in a different building.
We didnât checked in, but they charged us with the fool amounts.
We asked Expedia for refund but Expedia didnât succeed to make it happen.
Iâll never recommend this hotel.
Weâre very upset.!!!!
Awful!!! I left after the first night and checked in elsewhere. I waited 5 hours for my room to be ready. Bathroom was awful. They have rooms without windows. After waiting for four and a halfâs hours for a room I was moved to another location... and waited another hour to get a room. Disgusting place. Donât go- avoid!
Checking in they don't recognize the itinerary no. from Expedia and was looking for a printed copy which is funny since you booked paperless.
Although they let you checkin early, room aircon and tv remote instructions not good. Not even a channel guide.
Toilet do not have rubber or any rag to prevent people from slipping or drip water inside the room
Wifi signal is weak!
Very accomodating staff. The room though needs improvement. Coat wise, we could have beachfront accom. with the cost we spent in this hotel.
Menchie
6/10
Not what i expected, photos on the net look alot better but the staff are extremely nice and welcoming
twixta
6/10
the room has no black out curtains it's a bit too bright at night i can't get sleep sometimes. big spacey bathroom. it has weak wifi inside our room. expensive entrance fee for empty and there's nothing to see much indide oceanarium. there was a agent for hotel time share named club ultima everywhere and will invite you for free dinner and free entrance at the oceanarium if you have time to waste which you could take advantage for this offer and refused to buy the the time share worth 499k pesos at the end.
The picture of this hotel on Hotel.com is from the big hotel on the other side of the street.
So then they have to upgrade us to the hotel on the picture.
To give points in this hotel will be wrong.
BjĂžrn
6/10
good experience except for 2 comments. the AC is not cold enough for me and my kids and the towels need to be replaced. towels are kind of old, thin and discolored.