We checked into the hotel and our room had no working air conditioner, mold in bathroom,phones and side table plugs or lamps. We were given a box fan and was told there were no other available rooms for that night and was told we would receive a $200 credit and then we would be moved to another room for the remainder of our stay. The next day we told that was not an option, they were going to fix the problems, weâd be staying in our original hotel room and only $100 would be credited back to us. They did fix the air conditioner and the lamps but nothing else was taken care of. We have yet received any credits and the experience was horrible and we were treated very rudely about the situation. Needless to say we will never stay at this hotel again.
The overall stay was mediocre. Upon checking in they tried to downgrade me into a different room. Once we got in the room the bathroom was dirty. We had no sheets or blankets for the pull out couch. When we tried to call the front desk about the problem the phones didnât work.
Had a really great stay. The room was nice and spacious and very clean! Breakfast was amazing, staff was very friendly and the area was nice. Close to shopping and restaurants! 10/10!